Frequently Asked Questions

The leasing office is located at 3600 Lancaster Ave Philadelphia, PA 19104

Paloma’s leasing office hours remain consistent throughout the week. Monday through
Friday from 9am-7pm. Saturday’s from 10am-5pm and Sunday from 12pm-5pm.

Yes! We want to make sure our residents are completely taken care of. To make their lives easier, we employ a well-qualified team of management and maintenance professionals on-site during and after business hours. We even have a 24/7 maintenance staff available in case of an emergency.

Paloma has a secured vestibule which requires a passcode to enter, which is the only entrance available. In addition to our secured vestibule we have a weekend overnight security provider that monitors the building after hours. Our building is also highly secured with 24/7 surveillance.

Individual leasing means students are only responsible for their monthly installment payments, not those of their roommates. Contact us to learn more about our individual leasing.

Paloma offers individual leases from Mid-August through late July 2026. We offer immediate move-ins as well with an end date of July 2025, please call our office for additional information.

All units come fully furnished with designer furniture and a 55-inch Smart TV in common areas. In addition, we include high-speed internet, trash, recycling, and all basic appliances. Electric and water are split amongst roommates and billed back monthly. Our building provides numerous study lounges on each floor, desktop computers and printing services, as well as a sky lounge with gaming equipment and a full size kitchen for hosting!

Your installment includes:

• High Speed Wi-Fi internet
• Fully furnished units
• Full-size washer & dryer
• 55″ Smart TV in living room
• Trash
• 24/7 On Call Maintenance
• Nightly Security
• Community Events
• On Site Amenities

Your contract reflects a total amount that is evenly divided into 12 monthly installments for your convenience. The first installment is due on August 1, and the final installment is due on July 1.

One-Time Fees:

Application & Administrative Fee: $250.00 – This fee covers application processing,
background checks, credit screenings, and administrative costs associated with move-in.

Annual Utility Setup Fee: $79.20 – This fee covers the cost of establishing utility services for
your unit. This fee is applicable upon initial move-in and will be included in your August rent
payment for lease renewals.

Please Note: This list does not include potential fees for damages, late payments, lease
violations, or other applicable charges.

Paloma offers multiple forms of qualification listed below:

• Qualifying guarantor
• Pre Paid Rent Addendum
• Guarantor Waiver Program (an additional monthly fee to your rental installment)
• Self Qualifying

Please give the office a call to learn more about our qualification criteria.

Your contract reflects a total amount that is evenly divided into 12 monthly installments for your convenience. The first installment is due on August 1, and the final installment is due on July 1.

Rent is due on the 1st of each month with a 3 day grace period.

Yes, we welcome anyone who fits our rental criteria!

The Paloma management team will need a copy of your Passport and your I-20/F-1 Student Visa. If you are not a student, you will need to provide your Passport and L-1 Visa that is valid through the entire lease term.

Yes, our staff will do roommate matching based on your application interest. We also utilize a platform called Room Sync, in which residents can browse residents with similar floor plan interests and match themselves based on similarities.

Paloma asks to expect a maintenance turn around time of 72 hours for non emergencies. Any urgent requests will be done in priority order within 24 hours of submission. For any after hour emergencies please utilize our on call service in which a maintenance staff member will stop by the property within 90 minutes of request.

Paloma offers walk-in tours during office hours. You are more than welcome to schedule a tour with us via our website! If interested in a virtual tour give our leasing office a call to schedule your tour.

Yes, Paloma is pet friendly! All pets are welcome with an additional cost; pet rent $25 and pet registration fee: $350. Documented ESA animals do not require additional fees.